Hello, I am Jordan.
Forward Deployed Engineer
I work alongside your team to turn messy workflows into working software, drawing on twelve years running a business and building tools people actually use.
// About me
Who you’d be working with
After-hours call, handled by a desk I built
Palo Verde Nails (demo)
0:00 / –:––
Building Blu Print after hours
// Featured works
These are the ones that taught me the most
Putting 162 troubleshooting flows within reach
I built ACES Aid, an offline troubleshooting tool that turned customer language into searchable fixes and call notes for a telecom support floor.
Sole Tool Developer
Bringing billing guidance into one offline tool
I built Triage, an offline billing-support tool combining approved scripts, playbooks, and contextual note suggestions across four healthcare lines of business.
Sole Tool Developer
Making agent memory portable across tools
I built all41n14lla, an open-source memory server that gives compatible AI tools access to searchable, inspectable Markdown records.
Creator and Maintainer
Shipping invoice creation from prompt to product
I built SoloInvoice, a natural-language invoice generator with PDF export, automated purchase fulfillment, and licence activation that works offline.
Solo Product Engineer
// Stacks & Experience
Where I'm good and where I learned from
- 01
Blu Print Solutions
Solo Founder · Forward Deployed Engineer
📅 2025 – Present
PythonTypeScriptMCPAI EvaluationProduct delivery📣 Published an open-source memory server and shipped a licensed AI product
I own discovery, implementation, testing, and delivery in a one-person AI studio. My work includes agent memory, invoice software, and a salon front desk. I’ve learned to define acceptance checks early and treat fulfillment and maintenance as part of the product.
- 02
Valor Global
Customer Service Representative, Multi-Campaign
📅 Aug 2024 – Aug 2026 2 years
JavaScriptWorkflow DesignOffline ApplicationsHealthcare Billing📣 Built two internal tools adopted across every shift
I handled telecom support and later healthcare billing, including night-shift escalations. Working the calls exposed gaps I could solve directly. I independently built ACES Aid and Triage, learning how to deliver useful software within enterprise desktop and data-handling restrictions.
- 03
Massage Envy, Corporate
Service Desk Support Analyst
📅 Feb 2023 – Apr 2024 1 year, 2 months
ServiceNowAccess ManagementNetwork AuditsTechnical Documentation📣 Supported provisioning and deprovisioning across more than 1,000 franchise locations
I handled access provisioning, network and security audits, and operational documentation. My SOPs were adopted company-wide. The work taught me how clear procedures and consistent access management support a large, distributed organisation.
// Services I provide
I can help you with these things
1. Forward Deployed Engineering
I work alongside your team to understand the workflow, agree on acceptance checks, and deliver working software.
2. Custom Internal Tools
Searchable playbooks, useful interfaces, and offline tools built around the work your team does every day.
3. AI Knowledge Assistants
Answers grounded in your approved content, with a handoff when the source material does not cover the question.
4. Workflow Integration
Connect the steps between your existing tools, with documentation and clear handling when something fails.
5. AI Evaluation Systems
Define test cases from real questions and check answer quality before changes reach your team.
// Tools for sale
Eleven finished tools, built and sold by me
Every one is a real download on bluprintsolutions.shop: source, tests and a guide. No subscriptions.
AUTOMATION
Missed-Call Text-Back (DIY Kit)
Catch missed calls with an instant, warm text-back and your booking link. Bring your own Twilio number. The engine, tests, and setup guide are yours.
$99
AUTOMATION
Invoice Chaser Kit
Log an invoice once. An escalating reminder (gentle, then firm, then final) sends automatically until you mark it paid. Works alongside any invoicing tool.
$49
TEMPLATE
Scope-of-Work & Change-Order Kit
Generate a clear scope document and a two-minute change-order addendum, right in your browser. Stop eating the cost of scope creep on every project.
$35
TEMPLATE
Quarterly Tax Estimator Kit
Know what you owe and when it's due: the IRS safe-harbor formula on your own numbers, plus a downloadable calendar reminder for all four deadlines.
$45
DIGITAL
SoloInvoice
Describe the job in plain words and get a clean PDF invoice. Built for solo operators.
$69
TEMPLATE
RCM Denial-Prevention System
Six tools to find and close the denials draining small-practice revenue.
$119
AI AGENT
Chatbot Starter Kit
A small-business site with a built-in AI front-desk chatbot, grounded in your real content. If the answer isn’t in your content, it hands off to you instead of guessing. The source code is yours.
$149
AUTOMATION
Review Request Kit
Log a finished job, and a day or two later the customer gets a warm request for a review by email or text, automatically. Source and tests are yours.
$59
AUTOMATION
Twilio Automations Bundle
Three engines, one Twilio number: Missed-Call Text-Back, No-Show Guard, and Instant Quote Ack. Catch the money you lose to a missed call, a no-show, and a slow lead response, all in one download.
$199
TEMPLATE
No-Show Shield Kit
Cut no-shows the two ways that work: automatic confirm + reminder texts, and a deposit policy you aim only at repeat offenders. Tracks each client's reliability so you require a deposit from the flaky few, not your good clients.
$65
TEMPLATE
Gear Ledger Kit
The ledger that ends the 'who has the trailer?' group text. Equipment inventory, check-out/check-in with due-backs, automatic return reminders, deposit tracking, and a borrower reliability report, plus double-booking refused at booking time.
$75
// good words
Some good words from people I've worked with
This card is yours. Tell me what is getting in your team’s way and I will show you, on a call, how I would fix it and what it would cost.
Your team, next
emailme@jordantruong.com// How it works
No agencies. Just me, fully in on your product
- 01One callYour team, your words, the problem
- 02Fixed scope and priceIn writing, before any work starts
- 03Weekly demosYou see it working every week
- 04Shipped with docsTested against what we agreed
Discuss your project
I take on a small number of projects so I can understand the work, make decisions quickly, and stay accountable through delivery.
Scoped builds, priced after one call
A fixed scope and a fixed price before any work starts.
I take the problem from your team’s words to a shipped, documented tool. Finished tools start at $35 on the shop; a live AI front desk is $3,500 to set up and $650 a month.
Documentation with each deliveryfrom $750 per build
- One active priority
- Direct access to me
- Agreed scope before work
- Weekly progress and demos
- Testing against agreed criteria