Hi, I'm Jordan Truong
AI Engineer
who ships production systems
with Claude + MCP + RAG
Goodyear, AZ · remote / hybrid / open to travel
Work Experience
End-to-end ownership across design → build → test → deploy, from the spec to a production service that runs itself.
Blu Print Solutions, LLC
Founder & CAIO
Apr 2026 – Present · (independent project work since Feb 2025)
- ›Founded and operate an AI studio building autonomous multi-agent systems and AI-powered SaaS products
- ›Released all41n14lla — an open-source MCP memory server for AI agents — to PyPI and GitHub
- ›Shipped SoloInvoice AI via an automated idea-to-production pipeline (live URL)
- ›Published three additional dockerized open-source agents (RAG, SQL, Email) on GitHub under bludragon-ai
- ›Stood up LLC, business banking, and self-hosted e-commerce (Stripe) ready for direct payment processing
Valor Global
Customer Service Representative — Multi-Campaign
Aug 2024 – Present
- ›Solo-designed, built, and deployed operational tooling across two enterprise client campaigns (Wireless Telecom and Healthcare Billing); both in daily production use
- ›Campaign A (Wireless Telecom): built and deployed ACES Aid — 40+ agents, all shifts
- ›Campaign B (Healthcare Billing): built and deployed Triage — 4 lines of business, HIPAA-safe save flow, 21/21 test suites green
- ›Surfaced workflow gaps by shadowing agents on live calls; pitched solutions to ops as levers for CRT, FCR, NPS, AHT, and QA scores
- ›Earned KPI recognition for maxing bonus tiers attributable to ACES Aid; coached other agents into max-bonus tiers
- ›Serve as night-shift escalation authority for complex network, device, and account issues
Massage Envy (Corporate)
Service Desk Support Analyst
Feb 2023 – Apr 2024
- ›Managed provisioning/deprovisioning workflows across 1,000+ franchise locations via ServiceNow
- ›Led network and security audits with firmware upgrades across 1,000+ devices; maintained 99.8% uptime
- ›Authored standardized SOPs adopted company-wide, reducing support-ticket backlog
- ›Provided L1-L2 support for POS systems, network infrastructure, and franchise IT operations
Alorica (Dell Technologies BPO)
IT Support Specialist II
May 2022 – Jan 2023
- ›Delivered L2 technical support for Dell enterprise clients across desktop, Windows/macOS, mobile, and AV equipment via Zendesk; met SLA targets
- ›Performed systematic root-cause analysis, improving resolution time
- ›Authored 70+ knowledge-base articles covering configuration, testing, and troubleshooting — increasing first-call resolution
Self-Employed (1099)
Independent Business Owner
Oct 2010 – Mar 2022
- ›12-year owner-operator managing multi-site operations, staff, and client relationships
- ›Owned full P&L: bookkeeping, vendor negotiations, procurement, inventory, and tax-ready records
- ›Ensured ongoing regulatory and state-board compliance across all locations
- ›Built and executed client-retention marketing — email and SMS campaigns, seasonal promotions
Projects
bludragon-aiall41n14lla
Open Source · PyPIOpen-source MCP memory server for AI agents. Markdown on disk; speaks Model Context Protocol. Solves the problem of agents losing context between sessions by turning a markdown filesystem into queryable memory accessible across any MCP-compatible harness. Wired into Claude Code, Claude Desktop, Codex, Gemini CLI, and Antigravity. 26/26 CI test suites passing.
Triage
Production · Valor BPOHIPAA-aware RCM call tool for healthcare billing. 4 lines of business, 72 KB-grounded scripts, 27 RPM playbooks, 41 canned-note codes. HIPAA-safe save flow: PHI-bearing notes route to the clipboard, only scrubbed metadata persists to disk. 102/102 caller-type × call-reason scenarios audited green, 21/21 unit-test suites passing.
ACES Aid
Production · Valor BPOWireless telecom support tool: 162 troubleshooting flows across 23 categories, fuzzy search (Fuse.js) over 1,500+ keywords, template generator. Single HTML file, zero external dependencies, runs offline. Adopted by 40+ agents across all shifts.
Blu Print Engine
Active DevelopmentSelf-hosted multi-agent AI operations platform running on a Linux VPS. Decomposes work across specialized agents (research, monitoring, planning, and orchestration). Multi-model orchestration with fallback-chain routing across Claude, Gemini, and Perplexity. HMAC stateless auth, SSH hardening, systemd, watchdog monitoring.
RAG Agent
Open Source · DockerDocument intelligence system: context architecture over vector embeddings with multi-turn memory, source-citation evaluation, and retrieval quality scoring that rejects low-confidence answers rather than presenting them.
SQL Agent
Open Source · DockerNatural-language database interface: query any PostgreSQL in plain English. SQL generation with injection prevention, read-only execution, output quality validation, and natural-language explanations. 20 unit tests.
Email Agent
Open Source · DockerAI email triage & automation: categorization, priority scoring, thread summarization, and smart-reply drafting with output evaluation loops. Pluggable provider architecture. 12 unit tests.
SoloInvoice AI
ShippedAI-powered invoice generator: natural-language invoice creation, PDF export, and template management. First product shipped through an automated idea-to-production pipeline.
The 7 AI Skills That Matter in 2026
How I prove each one with real work.
Specification Precision
Structured prompt specs across multi-model orchestration; prompt engineering across 162 ACES Aid workflows
Evaluation & Quality Judgment
Output quality validation across RAG, SQL, and Email agents; retrieval scoring that rejects low-confidence answers
Multi-Agent Decomposition
4 specialized agents (research, monitoring, planning, and orchestration) decomposing objectives into tasks; subagent orchestration
Failure Pattern Recognition
Structured fault diagnosis across API, model, and infra layers; fallback-chain routing; watchdog monitoring
Trust & Security Design
HMAC-signed auth, PCI DSS compliance, NIST frameworks, guardrails for autonomous operation
Context Architecture
RAG over vector embeddings, token-aware chunking, model-specific context window strategies
Cost & Token Economics
Deliberate token optimization, multi-model cost arbitrage across Claude / Gemini / Perplexity
Education
Certifications (Claude API, MCP, Agent Skills, AI Fluency)
Building with the Claude API · MCP (Intro + Advanced) · Claude Code in Action · Agent Skills · Subagents · AI Fluency · Claude with Amazon Bedrock and Google Cloud Vertex AI
Google AI Professional Certificate
Credential ID: 218d1556-dd7d-47f9-8411-28ed063e7c24
Cybersecurity Consultant Training
PCI DSS · NIST SP 800-53 audits · NIST CSF implementation · risk analysis · security policy development